In my mind, big data is a useful tool, like
telescope, that help you to look farther and deeper. As usual, everyone knows
to use telescope to see distant landscape, but not everyone can see it because
of wrong methods. So most people will just take telescope by hand rather than
really use it. For big data, it faces the same situation. Most marketers know
they need big data, but few of them understand how to use it. In fact, using
big data well is not a difficult thing; we just need to begin with a correct
understanding of it.
As a tool, big data has its important
functions. As telescope can help you to see distant landscape, big data can
help you to understand your business better and to catch the market trends. We
can get much useful information if we can make good use of the tool. However, there
are always too many landscapes to see so that we need to choose the most
beautiful sights to see. For big data, we need to consider Atkinson’s general
principles. The first one is marketers need to adopt a culture that sees
information as a key driver of success. And the second one is that make sure
you are using big data to measure the things that are driving your success.
According to the principles, we need to take good advantage of big data that
about core business.
On the contrast, any tool is not almighty,
big data also has its own limitations. The first limitation is inability to remove
barriers. When you use the telescope in a foggy day or dark night, you cannot
clearly see the views that you really want to see clear because telescope is
just a tool to help you look farther. Big data also cannot remove the barriers.
It may not tell you clear information if there are some obstacles between you
and the truth. The data may collect from wrong group of people, for instance,
so that you cannot get the right result from these data. The second limitation
is cannot create anything. Big data is the objective response of real situation
so it will never create something new. You need to use the result from big data
to analysis and then to create new things.
Although big data is the objective reaction
of real situation, it also can give you a wrong hint because its inability to
remove barriers. What you see is not necessarily true; moreover you have to see
the truth through a telescope. So you cannot trust every data. You’d better to
make sure if there are some barriers existing.
If you want to describe the current
scenery, you have to use telescope to see it immediately, because everything is
changing very fast. Marketing is changing even faster. So it is not a smart way
to make future decisions based on past behavior from data. Any correct decision
should be based on real-time data that means any successful decision maker
should be monitoring data all the time.
No matter how good the telescope is, it
will be just a decoration if you cannot use it correctly. Likewise, no matter
how valuable the big data is, it will be just garbage if you cannot make good
use of it.
I believe big data is an opportunity to achieve success. So we need
to catch the opportunity.
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